FREQUENTLY ASKED QUESTIONS

Everything you needto know about Chronetic.

We answer the most common questions about our phone assistant: how it works, which languages it speaks, what it costs and how it gets set up.

30 questions found

01. About Chronetic

What it is, who it is for and what makes our assistant different.

  • What is Chronetic?

    Chronetic is an AI phone assistant that answers your business's calls: it talks to your customers, answers their questions, manages appointments and connects to your systems. We make it in Galicia and it truly understands Galician, as well as Spanish and any other language.

  • What kind of businesses is it for?

    Any business that gets phone calls: clinics, hotels, restaurants, garages, professional firms, shops… From freelancers who can't pick up the phone while they work to companies with a high volume of calls.

  • How is it different from an answering machine or a phone menu?

    An answering machine only records messages and a menu makes callers press keys. Chronetic holds a natural conversation: it understands what callers ask in their own words, answers on the spot and can get things done, such as booking an appointment or logging an incident.

  • Does it replace my team?

    No. It takes care of repetitive calls and those that come in when nobody can answer, so your team can spend its time where it adds most value. When a person is needed, it passes the call to a team member.

  • Does it sound like a person?

    It speaks with a natural voice, at a normal conversational pace and without canned phrases. Even so, it always introduces itself as a virtual assistant, as European AI rules require.

02. Galician and languages

How the assistant speaks and understands, in Galician and in any other language.

  • Does it really understand Galician?

    Yes. It is the reason we exist: it understands real Galician, with gheada, seseo and accents from all over Galicia, and answers in natural Galician, not translated word for word.

  • What other languages does it speak?

    Spanish and any other language. You can answer in Galician those who call in Galician, in Spanish those who call in Spanish, and in English, Portuguese or French your customers from abroad.

  • Can it switch language in the middle of a call?

    Yes. If the caller starts in Spanish and moves to Galician, or the other way round, the assistant follows without breaking the conversation.

  • What if the caller mixes Galician and Spanish?

    That is very common in Galicia and the assistant is ready for it: it understands mixed sentences and answers in the language the caller prefers.

  • Can I choose the assistant's voice and tone?

    Yes, in the Freelancers and Business plans, which include assistant customisation: its name, its voice, its tone, how it greets callers and what it says in each situation.

03. How it works

What the assistant does during a call and how you stay in control.

  • What can it do on a call?

    Answer questions about your business (opening hours, prices, services…), check availability and book, change or cancel appointments, take down orders or incidents and pass the call to a person when needed.

  • What happens if it doesn't know the answer?

    It doesn't make the answer up. It takes note of the question for your team to resolve, or transfers the call to a team member, depending on how you set it up.

  • Does it answer out of hours?

    Yes, it answers 24 hours a day, 7 days a week, weekends and holidays included. No call goes unanswered.

  • Can it handle several calls at once?

    Yes. Unlike a switchboard with a single person, the assistant can take several calls at the same time, so nobody gets a busy line.

  • What do I see in the control panel?

    Every call the assistant has handled, the appointments it has managed, incidents and real-time metrics. In the Business plan the panel is fully customised.

04. Integration and setup

How it connects to your systems and what you need to do.

  • Do I need to change my phone number?

    No. You just forward the calls from your current number to the assistant; your customers keep calling the same number as always.

  • Which systems does it integrate with?

    Your calendar, CRM, ERP, databases and other tools you already use. Integration with your systems is included in the Business plan.

  • How long does it take to get it running?

    It depends on what you need: an assistant without integrations is up and running quickly, while one connected to your systems needs a little more work. [CONFIRM typical timeframes]

  • Do I need to install anything?

    No. The assistant runs in the cloud and the control panel opens in your browser.

  • Who sets it up?

    We do. We ask how your business works, set the assistant up around your processes and test it with you before it starts answering calls.

05. Pricing and plans

What it costs and what each plan includes.

  • How is the service charged?

    By call minute. Each plan has a price per minute and a monthly maximum of minutes: Starter at €0.80/min (up to 250 minutes) and Freelancers at €0.67/min (up to 600 minutes). The Business plan has custom pricing.

  • What does each plan include?

    Starter: up to 250 minutes a month, 24/7 service and the control panel. Freelancers: up to 600 minutes, 24/7 service, the panel and assistant customisation. Business: unlimited minutes, integration with your ERP, CRM and databases, full customisation, monthly maintenance and improvements, and a fully customised panel.

  • Does it cost the same in Galician as in Spanish?

    Yes. The price per minute is the same in any language.

  • Can I change plans?

    Yes. If your call volume grows or you need customisation or integrations, you can move to another plan.

  • Do prices include VAT?

    No, the prices on the website exclude VAT.

06. Data and company

How we handle the information from your calls and who is behind Chronetic.

  • What happens to my customers' data?

    Call data is only used to provide the service to your business: answering the call, managing the appointment and showing it in your panel. [CONFIRM where data is hosted and how long it is kept]

  • Does it comply with data protection law?

    We process data in accordance with the General Data Protection Regulation (GDPR). [CONFIRM data processing agreement and security measures]

  • Who is behind Chronetic?

    Chronetic was founded in 2025 in Santiago de Compostela by Alejandro Mosquera Cardeso. We are a Galician team building technology for the businesses of our land.

  • What is the Best Emerging Business Project award?

    It is the recognition Chronetic received in 2026 in the Provincia Emprendedora programme, run by the Deputación da Coruña and the Santiago Chamber of Commerce.

  • How can we get started?

    Request a demo: we talk about how calls are handled in your business today, show you the assistant at work and suggest the plan that fits best.

STILL HAVE QUESTIONS?

Let's talk about your business.

Tell us how you handle calls today and we'll show you how Chronetic would do it.

Request a demo